Privacy policy

 

Last Updated: January 2, 2026

This Privacy Policy explains how SkyWeb – Tecnologias de Informação, Unipessoal LDA (“SkyWeb”, “we”, “us”, “our”) collects, uses, and protects personal data when you use our website and hosting services provided through prowebhosting.com (“Services”).SkyWeb is a company registered in Portugal with VAT No. 513303804 and registered address at Avenida do Brasil nº1, 9º Andar, 1749-008 Lisboa, Portugal.

By using our Services, you agree to this Privacy Policy.

1. Data Controller

The data controller under the EU General Data Protection Regulation (GDPR) is:

SkyWeb – Tecnologias de Informação, Unipessoal LDA
Avenida do Brasil nº1, 9º Andar
1749-008 Lisboa
Portugal

Email: support@prowebhosting.com

2. Personal Data We Collect

We may collect the following personal data:

  • Name
  • Company details (if applicable)
  • Email address
  • Billing address
  • Account login details
  • IP address
  • Server logs and technical usage data
  • Support communications

Payment information such as card details is processed securely by third-party payment processors (Stripe and PayPal). We do not store full card numbers.

3. How We Use Personal Data

We use personal data for the following purposes:

  • To create and manage customer accounts
  • To provide hosting and related services
  • To process payments and invoicing
  • To provide technical and customer support
  • To prevent fraud and abuse
  • To comply with legal obligations
  • To improve our services and website
4. Legal Basis Under GDPR

We process personal data on the following legal bases:

  • Performance of a contract (service provision)
  • Legal obligation (tax and accounting)
  • Legitimate interest (security, fraud prevention, service improvement)
  • Consent (cookies and marketing, where applicable)
5. Payment Processing

Payments are processed through trusted third-party providers:

  • Stripe Payments Europe
  • PayPal (Europe) S.à r.l. et Cie

These providers act as independent data controllers for payment data. We receive confirmation of payment status only.

6. Data Sharing

We may share personal data with:

  • payment processors (Stripe, PayPal)
  • datacenter and infrastructure providers
  • billing and accounting systems
  • customer support platforms
  • fraud prevention tools
  • legal or regulatory authorities where required

We do not sell or rent personal data to third parties.

7. International Data Transfers

Some service providers may be located outside the European Union. Where transfers occur, appropriate safeguards are used, including Standard Contractual Clauses or equivalent protections.

8. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, including:

  • billing and tax records: up to 10 years (as required by law)
  • account data: while the account remains active
  • logs: for security and operational purposes for a limited period
9. Security Measures

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.

10. Cookies

We use cookies to operate our website, analyze usage, and improve services. You may manage cookie preferences through your browser or our cookie banner.

11. Your Rights Under GDPR

You have the right to:

  • access your personal data
  • request correction
  • request deletion (where permitted)
  • restrict processing
  • object to processing
  • request data portability

You may exercise these rights by contacting us at support@prowebhosting.com.

12. Complaints

You also have the right to lodge a complaint with the Portuguese Data Protection Authority:

Comissão Nacional de Proteção de Dados (CNPD)

13. Children’s Data

Our Services are not intended for children under 18. We do not knowingly collect data from minors.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

16. Contact Information

For privacy-related questions, please contact:

SkyWeb – Tecnologias de Informação, Unipessoal LDA, Avenida do Brasil nº1, 9º Andar, 1749-008 Lisboa, Portugal

Email: support@prowebhosting.com