In most cases, repairs are completed within 2 hours. More complex situations (deep malware infections, WooCommerce stores, permission issues, or server-level restrictions) may take longer. Once we have access, we confirm a realistic time estimate via ticket.

At minimum, we need hosting access (cPanel, FTP/SFTP, SSH, or equivalent). WordPress admin access is helpful but not required. If WordPress is inaccessible, we can usually resolve everything from the hosting level.

Yes. Standard Repair includes full malware cleanup (when applicable) and error/functionality repair to restore normal operation. Priority Repair includes everything in Standard, plus priority handling and faster turnaround.

No. Each repair covers one (1) website only. If multiple sites are affected, each site requires a separate repair service.

If we’re unable to resolve the specific issue you hired us for, you’ll receive a full refund (Fix or full refund). In rare cases where the root cause is outside WordPress or hosting, we’ll explain the situation clearly and outline possible options.

No—no one can honestly guarantee that. What we do guarantee is proper resolution of the current incident and clear recommendations to significantly reduce future risk. Long-term security requires ongoing maintenance, updates, and monitoring.

If the same infection returns within 30 days, we’ll clean it again at no extra cost (30-day clean guarantee). New infections or different attack vectors may require a new service.

No. This service focuses on repair, cleanup, and restoring functionality. Design changes, new features, theme customization, or plugin development are quoted separately.

Credentials are provided through our secure support system. We recommend resetting passwords before granting access and again after the work is completed. Once finished, you should remove temporary access and update all credentials.

No. All communication is handled via tickets to ensure security, proper documentation, and faster resolution.

Yes. After the repair, we can assist with migration to a managed WordPress plan if it makes sense for your situation. This is optional — the priority is fixing your site first.